Frequently Asked Questions
Orders can be cancelled or changed withing 24 hours from time of order and prior to shipping by emailing [email protected].
To initiate a return process, please reach out to [email protected] and request a Return Material Authorization Number for the products you intend to return.
ARO applies a 15% restocking fee for all returned products.
All materials being received by our Warehouse will be subject to inspection for compliance within the criteria specified our return policy and to check suitability of returned parts for restocking / resale.
The returned goods must be identified with the Return Material Authorization Number, including full name and address of the company, contact person and list of items by CPN with description, invoices and quantity to be returned. Send to [email protected].
Material returned without an authorization number or not included in the authorized list will be shipped back to the returnee at their cost.
Any items found to be unfit for resale will be rejected and, following notification, the rejected items will be held for a period of 30 days. If disposal instructions are not received by the end of this period, the items will be scrapped. Ingersoll Rand will not be liable to compensate for any item scrapped.
ARO applies a 15% restocking fee for all returned products.
All materials being received by our Warehouse will be subject to inspection for compliance within the criteria specified our return policy and to check suitability of returned parts for restocking / resale.
The returned goods must be identified with the Return Material Authorization Number, including full name and address of the company, contact person and list of items by CPN with description, invoices and quantity to be returned. Send to [email protected].
Material returned without an authorization number or not included in the authorized list will be shipped back to the returnee at their cost.
Any items found to be unfit for resale will be rejected and, following notification, the rejected items will be held for a period of 30 days. If disposal instructions are not received by the end of this period, the items will be scrapped. Ingersoll Rand will not be liable to compensate for any item scrapped.
Our preferred shipping supplier is FedEx. Orders are shipped using FedEx shipping and take 2 - 3 days.
Orders are shipped within 48 hours, and shipping usually takes 2 - 3 days.
'We accept credit card payments from most major card networks.
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